Undelivered Packages


When a package that requires a signature has not been able to be delivered after several attempts and has not been claimed at the carriers depot and it gets sent back to us; we will charge a processing fee $10 per item plus the full shipping cost (the full shipping cost that Pacific Star Products incurred to originally ship out the package to you and the shipping cost of the return). Please be advised that when we first ship out the package we don't charge the customer the full shipping cost.
The processing fee and the full shipping cost to and from will be deducted from the full purchase price of the order. The left over amount will be credited back to the funding source used to pay for the order.
Once an item is return we will not hold it but it will be restock. If you still want the item you will need to place a new order.