For Returns of Orders Placed Prior to May 03/2012, Please Click Here.
Pacific Star Products accepts item(s) returns from domestic and international customers without charging any restocking fees, however, return shipping will have to be paid by the customer.
If you are not completely satisfied with your purchase and would like to return it for a full refund of your entire purchase price, simply email us at email@example.com within 10 days of receiving your package to request a Return Merchandise Authorization (RMA) number and we will email you an RMA# within 24 hours after receiving your email request.
To return an item or items:
Please request a Return Merchandise Authorization number (RMA#). Once you have received the RMA#, please mark the RMA# on the outside of the shipping carton.
Please make sure the item(s) are/is in an unused condition and has all the original packaging materials.
If your order included more than one item, please package only the items you wish to return and let us know the product id of those item(s) when you email us.
When using the original carton for the return please tape the opening of the box and also remove any old shipping labels. You can also tape the new shipping label on top of the old label.
Please don't use the item's box as a shipping carton (i.e. the packaging of the item, for example: a shoe box). The original carton is fine and can be reuse for the return.