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Home > International Returns
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Pacific Star Products accepts item(s) returns from international customers without charging any restocking fees, however, return shipping will have to be paid by the customer.
If you are not completely satisfied with your purchase and would like to return it for a full refund of your entire purchase price, simply email us at pac632@pacificstarproducts.com within 10 days of receiving your package to request a Return Merchandise Authorization (RMA) number and we will email you an RMA# within 24 hours after receiving your email request.
To return an item or items:- Please make sure the item(s) are/is in an unused condition and has all the original packaging materials.
- If your order included more than one item, please package only the items you wish to return.
- When using the original carton for the return please tape the opening of the box and also remove any old shipping labels.
- Please don't use the item's box as a shipping carton (i.e. the packaging of the item, for example: a shoe box). The original carton is fine and can be reuse for the return.
To get started with a return, please click on pac632@pacificstarproducts.com and follow the list above.
As soon as your return is approve we will credit your original funding source and confirm it via email. |
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